In mid-November, the Department of Transitional Assistance (DTA) published its August scorecard, revealing that 77% of calls to a caseworker on the Assistance Line were automatically dropped. This leaves thousands of families without access to critical help.

At the same time, the number of children receiving SNAP has fallen by 70,000 (a 21% decline) since July 2025. This isn't because the need has gone away. In fact, child visits to the Franklin Food Pantry have increased by 35%.

To help meet the growing need and address the record number of people losing access to SNAP, the Franklin Food Pantry is launching on-site SNAP Assistance beginning in November.

In partnership with the DTA and UMass Medical School, trained Pantry staff will have direct access to the DTA Connect Provider Portal. This allows us to work directly with clients to check SNAP eligibility, submit new applications, and complete recertifications efficiently.

Due to high anticipated demand, we are initially offering this service to Franklin residents, with plans to expand regional access in 2027. Franklin residents can schedule an appointment by emailing [email protected] or calling 508-528-3115.